Privacy Policy

Welcome to Coalquay Leisure's Privacy Policy. Your privacy is critically important to us. This policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding this information.

1. Information We Collect

We collect a variety of information from our users, including personal data such as name, email address, phone number, and payment details. Additionally, we gather non-personal data like browser type, IP address, and usage data through cookies and similar technologies.

2. Use of Information

The information collected is used to enhance user experience, process transactions, send newsletters, and improve our services. Personal data is also used to ensure compliance with legal obligations and for internal record-keeping.

3. Data Sharing

We do not sell or trade your personal information to third parties. However, we may share data with trusted partners who assist in operating our website, conducting our business, or providing services to you, under strict confidentiality agreements.

4. Cookies and Tracking Technologies

Our site uses cookies to enhance user experience. Cookies help us understand user behavior, track preferences, and improve our services. Users can control cookie preferences through their browser settings.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and access controls.

6. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, it is securely deleted or anonymized.

7. User Rights

Users have the right to access, correct, or delete their personal information. You can also object to or restrict certain processing activities. To exercise these rights, please contact us at [email protected].

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any significant changes through our website or other communication channels.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

11. International Data Transfers

Personal data may be transferred to and processed in countries outside your country of residence. These countries may have data protection laws different from those in your country. We ensure that appropriate safeguards are in place to protect your data during such transfers.

12. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at [email protected].